General Terms of Use – Pneucons E-Commerce Private Limited
Scope of Applicability: These terms apply automatically to any person who accesses, uses, registers, transacts, or interacts with www.pneucons.com in any capacity, including but not limited to Buyers, Sellers, Vendors, and Visitors.

1. Introduction
This General Terms of Use document (the Agreement) is entered into by and between Pneucons E-Commerce Private Limited, a company incorporated under the Companies Act, 2013, with its registered office at 639/14, Kapasia Bazaar, Kalupur, Ahmedabad, Gujarat – 380001, India (hereinafter referred to as Pneucons), and any party using the www.pneucons.com platform for any purpose including but not limited to browsing, registering, purchasing, selling, listing, or otherwise transacting or interacting with the Platform.
a) By accessing or using the Platform in any form, whether as a guest, registered user, Buyer, Seller, Vendor, or any other category of user, you agree to be legally bound by the terms set out herein.
b) Your obligations under this Agreement shall be determined based on your mode of interaction with the Platform, including but not limited to: i. Browsing or navigating the Platform, which shall constitute acceptance of our data collection, cookies, and analytics policy; ii. Purchasing products or services, which shall constitute a binding contract subject to the Buyer-specific terms incorporated herein; iii. Listing or selling goods or services, which shall constitute acceptance of all Seller-specific obligations, compliance policies, and transaction protocols as stated in this Agreement.
c) This Agreement incorporates by reference all other policies published by Pneucons, including the Privacy Policy, Dispute Resolution Policy, Refund Policy, and any guidelines or notices issued from time to time.

2. Definitions
For the purposes of this Agreement, the following terms shall have the meanings assigned below:
a) Agreement: This General Terms of Use document including any policies, annexures, or updates incorporated by reference.
b) Platform: The website www.pneucons.com and all its subdomains, mobile applications, services, and systems operated by Pneucons E-Commerce Private Limited.
c) User, You, or Your: Any individual or entity that accesses or uses the Platform, including but not limited to Sellers, Buyers, Vendors, Affiliates, Visitors, or any representative acting on their behalf.
d) Seller: Any individual, sole proprietor, company, or entity that registers or is registered by Pneucons to list, sell, or offer goods or services on the Platform.
e) Buyer: Any User who places an order for goods or services listed on the Platform.
f) Order: A confirmed purchase initiated by a Buyer through the Platform.
g) Dispatch: The process by which the Seller ships or arranges delivery of the product from its location to the Buyer or transport partner.
h) Delivery Date (D): The date on which the product reaches either: i. The Buyer’s designated warehouse (for transport-based deliveries); or ii. The Buyer’s address (for courier-based deliveries).
i) Settlement: The transfer of funds from the Platform’s Nodal Account to the Seller’s designated account as per the settlement policy.
j) Nodal Account or Escrow Account: A bank account established and maintained in accordance with Reserve Bank of India (RBI) guidelines where Buyer payments are held until the conditions for settlement are met.
k) Business Days: All weekdays excluding Saturdays, Sundays, and public holidays recognized in India.
l) Dispute Window: The period of two (2) working days after Delivery Date during which a Buyer may raise a claim for transit damage or quality issues.
m) Subscription Cycle: The term, as defined by Pneucons, for which a Seller pays a fee to access premium features or list on the Platform.
n) Strike: A formal warning or penalty issued to a Seller for violation of operational, transactional, or policy requirements, as set out in the Strike Policy.
o) Force Majeure Event: Any event beyond the control of Pneucons including but not limited to natural calamities, war, government actions, cyberattacks, technical outages, or similar events that prevent performance.
p) RBI Guidelines: Applicable Reserve Bank of India laws, rules, and regulations governing the operation of nodal accounts and online marketplaces.
q) Marketplace Service Invoice: The invoice issued by Pneucons for service fees or commissions deducted per transaction from the Seller.
r) SKU: Stock Keeping Unit and refers to a unique identifier assigned to a product listed on the Platform.
s) To-Pay: A logistics method where freight charges are borne by the Buyer upon delivery.
t) Transit Damage: Any material damage to the goods occurring between dispatch from the Seller and delivery to the Buyer.
u) Warranty Terms: The repair, replacement, or service obligations offered by the Seller on a product for a defined period, disclosed at the time of listing.

The definitions provided above shall apply throughout this Agreement, regardless of whether the terms are used in the singular or plural. Any capitalised term used but not defined herein shall be interpreted in accordance with its ordinary commercial meaning unless the context requires otherwise.

3. Scope of Services and Platform Role
a) Pneucons provides an online platform for Users to interact for the purpose of buying, selling, browsing, listing, or otherwise transacting in industrial and engineering goods and related services.
b) The Platform operates as a neutral and independent technology intermediary and does not function as a dealer, stockist, wholesaler, retailer, reseller, logistics provider, or payment aggregator.
c) Pneucons does not own or control any of the products or services listed on the Platform, nor does it at any point in time take possession of or title to any goods sold through the Platform.
d) All transactions entered into on the Platform are contracts directly between the Buyer and the Seller. Pneucons shall not be deemed to be a party to any sale, purchase, or delivery contract unless explicitly agreed in writing.
e) Pneucons does not guarantee, represent, or warrant any aspect of the transaction including but not limited to product quality, merchantability, delivery timelines, compliance, or suitability for a specific purpose.
f) Pneucons may from time to time provide assistance, tools, analytics, or mediation services to facilitate transactions, but such services shall not create any legal obligation or liability on Pneucons unless expressly stated in a separate agreement.
g) Users shall be solely responsible for determining the appropriateness, legality, authenticity, and reliability of any product, service, listing, advertisement, or communication carried out through or associated with the Platform.
h) Any information displayed on the Platform including product specifications, pricing, warranties, shipping timelines, and return policies are provided by the respective Sellers or third-party contributors. Pneucons shall not be liable for any inaccuracies, errors, or misrepresentations therein.

4. User Account Registration and Conduct
a) To access certain features of the Platform, Users may be required to register and create an account by providing accurate, current, and complete information as prompted.
b) Users shall be solely responsible for: i. Maintaining the confidentiality of their account credentials; ii. All activities that occur under their account, whether authorised or unauthorised; iii. Promptly notifying Pneucons of any unauthorised access or use of their account.
c) Users agree that any registration or profile information submitted shall not be false, misleading, or fraudulent, and shall be kept updated at all times.
d) Pneucons reserves the right to verify the accuracy of any information submitted by Users and may suspend or terminate any account found to be incomplete, inaccurate, or in violation of these terms.
e) Users shall not: i. Use the Platform for any unlawful, unauthorised, or fraudulent purpose; ii. Impersonate another person or entity, or misrepresent affiliation with any person or organisation; iii. Use automated scripts or software to collect data or interact with the Platform without express written consent from Pneucons; iv. Infringe the intellectual property or proprietary rights of Pneucons or any third party; v. Upload or transmit any content that is harmful, illegal, defamatory, obscene, threatening, abusive, or otherwise objectionable.
f) Pneucons reserves the right, at its sole discretion, to monitor, review, and remove any User-generated content or to suspend or terminate any account without prior notice in case of breach of this Agreement or applicable laws.
g) Users acknowledge that their access to or use of the Platform may be interrupted, suspended, or terminated in whole or in part, due to maintenance, upgrades, technical issues, or enforcement of compliance measures, and that Pneucons shall not be liable for any resulting losses or consequences thereof.

5. Transactions and Payment Terms
a) All transactions initiated on the Platform, whether for the purchase or sale of goods or services, shall be conducted in accordance with the terms of this Agreement and the specific transaction policies established by Pneucons.
b) Buyers shall ensure full payment is made for an order before the order is processed or dispatched. Pneucons shall not be liable for any delays or non-fulfilment arising from incomplete payments.
c) All Buyer payments shall be collected by Pneucons through a Nodal Account or Escrow Account maintained in accordance with applicable RBI Guidelines. These funds shall be held temporarily and released only upon satisfaction of the settlement conditions defined herein.
d) Sellers expressly authorise Pneucons to receive, hold, and disburse payments on their behalf. Pneucons shall not be liable for any failure or delay in disbursing amounts that result from non-fulfilment of settlement conditions, regulatory scrutiny, or third-party failures.
e) Settlement to Sellers shall occur on a D+2 working day basis, where: i. D refers to the date of delivery of goods to the Buyer’s address (for courier shipments), or to the Buyer’s nominated transport warehouse (for transport shipments); ii. The Dispute Window of two (2) working days must have elapsed without any Buyer claims.
f) In case a dispute is raised by the Buyer within the Dispute Window, the Seller’s settlement shall be withheld until resolution is achieved. Pneucons shall mediate such disputes but shall not be held liable for delays or losses arising out of such claims.
g) Platform service fees and charges payable by the Seller shall be deducted from the transaction value before release of the net settlement amount. Marketplace Service Invoices shall be issued by Pneucons on or before the seventh (7th) day of the following month for all transactions concluded in the preceding month.
h) No Buyer shall be permitted to cancel an order or seek refund unilaterally after payment is made, except in accordance with the Dispute Resolution and Refund Policy explicitly published by Pneucons.
i) All applicable taxes, including GST and TCS, shall be borne by the respective parties in accordance with Indian tax laws. Pneucons may withhold or collect taxes as required under prevailing legal obligations.
j) In the event of any suspicious, unauthorised, or fraudulent activity, Pneucons shall be entitled to freeze, withhold, or reverse settlements at its sole discretion and report such activity to relevant regulatory authorities without liability.

6. Buyer Obligations and Responsibilities
a) Buyers shall be responsible for verifying all product details, specifications, pricing, warranty, dispatch timelines, and terms of sale as published on the Platform before placing an order.
b) By placing an order, the Buyer confirms that they: i. Have reviewed the full product listing; ii. Understand the applicable delivery method and lead time; iii. Agree to the Seller's terms, including warranty and return restrictions, as published.
c) Buyers must: i. Provide accurate and complete delivery address, contact details, and supporting information; ii. Ensure availability at the delivery address during working hours; iii. Coordinate with transporters in the event of To-Pay shipping arrangements.
d) Buyers shall not engage in any fraudulent, abusive, or misleading transactions. Any such conduct may result in account suspension or legal action by Pneucons.
e) In the event of any product damage or non-compliance at the time of delivery, the Buyer must: i. Raise a formal complaint through the Platform within two (2) working days from the date of delivery; ii. Provide photographic or documentary evidence of the issue, as may be reasonably requested.
f) Failure to raise a valid dispute within the Dispute Window shall result in automatic settlement of the transaction to the Seller, and the transaction shall be considered final.
g) Buyers shall not cancel any order post-payment unless explicitly permitted under the Platform’s Dispute Resolution and Refund Policy. Pneucons reserves the right to reject refund claims initiated in violation of this condition.
h) Pneucons shall not be responsible for any loss or damage arising from the Buyer’s failure to comply with the terms mentioned herein.

7. Seller Obligations and Responsibilities
a) Sellers shall be responsible for maintaining accurate and up-to-date information for each product listed on the Platform, including but not limited to: i. Product specifications and descriptions; ii. Images and technical data sheets; iii. Dispatch timelines, warranty terms, and minimum order quantities (MOQ); iv. Pricing and applicable taxes.
b) Sellers must fulfill all confirmed orders in accordance with the stated dispatch time and delivery method. Failure to comply may result in penalties as per the Platform's Strike Policy.
c) Sellers shall: i. Ship goods to the Buyer or their designated transporter as per instructions; ii. Ensure proper packaging to avoid transit damage; iii. Provide dispatch confirmation and tracking details in a timely manner.
d) If a Seller fails to dispatch an order within the stated timeline: i. They must notify Pneucons with reasons for the delay; ii. If the Buyer agrees to the revised timeline, the order shall proceed; iii. If the Buyer rejects the revised timeline, the order shall be cancelled, and a Strike may be issued to the Seller.
e) Repeated delays, order cancellations, or pricing errors shall attract penalties, and upon the accumulation of three (3) Strikes in a subscription cycle, the Seller may be permanently delisted with no refund of subscription fees.
f) Sellers shall honor all warranty and after-sale service commitments as declared at the time of listing and shall resolve Buyer complaints involving transit damage, quality issues, or non-compliance.
g) Sellers acknowledge that: i. Buyer payments are held in a Nodal Account until completion of the Dispute Window; ii. Settlement is subject to verification of timely dispatch and absence of disputes; iii. Any fraudulent, misleading, or unlawful conduct shall entitle Pneucons to withhold settlements, impose penalties, and initiate legal action.
h) Sellers shall not list or sell counterfeit, illegal, or restricted products on the Platform. Any violation shall result in immediate account suspension and may be reported to the relevant authorities.
i) Sellers must submit documentation as required by Pneucons for brand authorization, manufacturing credentials, or trade licenses prior to listing. Failure to do so shall result in account deactivation or listing rejection.
j) Pneucons shall not be liable for any claims, liabilities, or damages arising out of Seller’s failure to fulfill obligations, and Sellers shall fully indemnify Pneucons for any resulting third-party claims.
k) In the event any legal notice, claim, proceeding, or action is initiated against Pneucons by any brand, manufacturer, distributor, or intellectual property holder in relation to a product listed or sold on the Platform, the Seller acknowledges and agrees that such claims are not enforceable against Pneucons. Pneucons is not a seller or agent of any brand and merely provides a facilitative platform. The Seller assumes full and exclusive responsibility for all liabilities arising from the listing, representation, or sale of such branded goods. The Seller further agrees to defend, indemnify, and hold harmless Pneucons against any financial loss, legal cost, reputational damage, or other consequences arising from such third-party claims, without limitation.

8. Returns, Cancellations, and Dispute Resolution
a) The Platform operates on a no-return policy. All sales concluded through the Platform shall be final, and the Buyer shall not be entitled to return the product except as provided under this Clause.
b) If the product is received in a damaged condition or is materially non-compliant with the specifications stated at the time of purchase, the Buyer may raise a claim within the Dispute Window. Claims raised after the expiry of the Dispute Window shall not be entertained by Pneucons.
c) In the event a valid claim is raised within the Dispute Window, the Seller shall: i. Repair, refurbish, or replace the affected product; ii. Bear all associated costs of resolution, including two-way shipping; iii. Resolve the issue in accordance with the warranty terms disclosed at the time of listing.
d) The Seller’s settlement for the affected transaction shall be held in abeyance until resolution of the dispute. Upon satisfactory resolution, Pneucons shall release the funds. In the event of failure to resolve, Pneucons may cancel the transaction and refund the Buyer.
e) The Buyer shall not return the goods, cancel the order, or claim a refund without following the dispute resolution process as outlined herein. Any such action shall be considered invalid and shall not bind Pneucons or entitle the Buyer to any remedy.
f) Pneucons shall act solely as a neutral facilitator to mediate claims between Buyers and Sellers but shall not be deemed a party to the dispute. Pneucons shall not be liable for any delay or non-resolution of claims arising out of Seller’s conduct.
g) Sellers shall bear all consequences, legal or financial, arising out of their failure to honor warranty, service commitments, or product obligations.
h) No cancellation shall be permitted by the Buyer once payment is made, except under conditions approved by Pneucons and subject to the Seller’s concurrence.

9. Shipping and Delivery
a) Buyers may nominate their preferred transport or courier service at the time of placing the order. Sellers shall make reasonable efforts to comply with such preferences.
b) Where the Buyer’s preferred transporter is unavailable at the Seller’s dispatch location, the Seller may use an alternate logistics provider, and shall notify the Buyer accordingly. Pneucons shall mediate to ensure mutual resolution, but shall not be held liable for disputes arising from the logistics provider’s performance.
c) All orders shall be dispatched on a To-Pay basis unless explicitly agreed otherwise. The Buyer shall bear all freight and delivery charges, and no reimbursement claims against Pneucons shall be entertained.
d) In exceptional circumstances where the Seller prepays freight charges, Pneucons shall ensure the Seller is reimbursed by the Buyer before the order is marked as completed. Settlement to the Seller shall remain on hold until such reimbursement is confirmed.
e) The Seller shall: i. Dispatch goods strictly as per the timeline declared at the time of listing; ii. Share dispatch details, tracking information, and invoices promptly upon shipment; iii. Ensure proper packaging to prevent transit damage.
f) Delivery Date (D) shall be determined as: i. The date of delivery to the Buyer’s nominated warehouse (for transport shipments); or ii. The date of delivery to the Buyer’s address (for courier shipments).
D shall be used as the reference point for calculating the settlement timeline and dispute window.
g) Pneucons shall not be liable for any delays, losses, or damages arising out of or in connection with the shipping process. All claims relating to delivery shall be raised against the Seller in accordance with the terms of Clause 8.

10. Data Privacy and Confidentiality
a) By using the Platform, Users consent to the collection, storage, processing, and use of their personal, transactional, and technical data by Pneucons in accordance with its Privacy Policy.
b) Pneucons shall collect data including, but not limited to, User identification, business documents, product listings, transaction details, usage analytics, and communication records. Such data may be used for operational, legal, analytical, promotional, and compliance purposes.
c) Pneucons may share User data with third-party service providers, payment processors, logistics partners, or regulatory authorities where necessary to: i. Fulfil platform services; ii. Comply with legal obligations; iii. Enforce platform policies; iv. Investigate fraud, security breaches, or misuse.
d) Pneucons shall implement reasonable technical and organizational measures to safeguard User data. However, it shall not be held liable for any data breach, interception, or loss caused by: i. Events beyond its reasonable control; ii. Failure by Users to maintain confidentiality of their login credentials; iii. Malicious acts of third parties.
e) All non-public information disclosed by Users in connection with their business, products, pricing, documentation, or customer information shall be treated as confidential by Pneucons, and shall not be disclosed to unauthorised parties except: i. As required by applicable law or regulatory inquiry; ii. With express written consent of the disclosing party; iii. Where such information is already in the public domain through no fault of Pneucons.
f) Users shall not share, reproduce, misuse, or disclose any proprietary, confidential, or sensitive information obtained from the Platform, including but not limited to internal tools, processes, listings of other users, business models, or analytics.
g) The obligations under this Clause shall survive the termination or expiration of this Agreement.

11. Intellectual Property Rights
a) All content, trademarks, service marks, trade names, logos, graphics, interface elements, data compilations, software, and materials displayed on the Platform (collectively referred to as Platform Content) are the exclusive property of Pneucons or its licensors and are protected under applicable intellectual property laws in India and internationally.
b) Users are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Platform for the purposes expressly permitted under this Agreement. This license does not confer any ownership rights or other proprietary interests in the Platform Content.
c) Users shall not: i. Copy, reproduce, republish, modify, distribute, display, or create derivative works from any part of the Platform Content without prior written permission from Pneucons; ii. Reverse engineer, decompile, or disassemble any software or technology made available through the Platform; iii. Use any automated means such as data mining, robots, or scraping to extract data or content from the Platform; iv. Use any content or information from the Platform for commercial exploitation outside the scope of Platform-authorised transactions.
d) Any content, information, or material submitted or uploaded to the Platform by Users, including product listings, technical specifications, descriptions, images, and documents (User Content), shall remain the intellectual property of the User. However, by uploading such content, the User grants Pneucons a royalty-free, worldwide, non-exclusive, and sublicensable license to use, reproduce, publish, display, modify, and distribute such User Content for the purposes of operating, marketing, and improving the Platform and related services.
e) Users represent and warrant that they have all necessary rights, authorisations, and licenses to upload and use any User Content on the Platform, and that such content does not infringe any third-party intellectual property rights.
f) Pneucons reserves the right to remove any content from the Platform that it deems, in its sole discretion, to be in violation of applicable laws, third-party rights, or Platform policies.

12. Indemnification and Limitation of Liability
a) Users agree to indemnify, defend, and hold harmless Pneucons, its directors, officers, employees, affiliates, licensors, and service providers from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or in connection with: i. Any breach of this Agreement or applicable laws by the User; ii. Any third-party claim arising from User Content, transactions, conduct, or use of the Platform; iii. Violation of any intellectual property or proprietary rights by the User; iv. Any act, omission, negligence, or willful misconduct of the User.
b) Pneucons shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenues, data, goodwill, or business opportunities arising out of or related to: i. Use or inability to use the Platform; ii. Transactions or disputes between Users; iii. Delay, interruption, or failure of any system, service, or communication; iv. Actions taken in compliance with applicable law or regulatory directives; v. Any unauthorised access to or alteration of User data.
c) Pneucons’ total aggregate liability, whether in contract, tort, or otherwise, shall in no event exceed the net amount received by Pneucons as platform service fees in connection with the specific transaction giving rise to the claim.
d) No claim, dispute, or legal proceeding shall be initiated against Pneucons more than one (1) year after the cause of action giving rise to the claim has occurred.
e) The limitations and exclusions of liability under this Clause shall apply to the fullest extent permitted under applicable law, and shall survive the termination of this Agreement.

13. Term, Suspension, and Termination
a) This Agreement shall remain in full force and effect for as long as the User accesses or uses the Platform, and shall apply to all prior, current, and future interactions and transactions conducted through the Platform.
b) Pneucons may suspend, limit, or terminate access to the Platform or any part thereof: i. In the event of any breach or suspected breach of this Agreement or applicable law; ii. Upon detection of any fraudulent, abusive, or harmful activity; iii. If required to do so by law enforcement, regulatory authorities, or pursuant to a court order; iv. Where the User account remains inactive, incomplete, or unverifiable for a prolonged period.
c) Suspension or termination under this Clause may be implemented with or without prior notice at the sole discretion of Pneucons, and Pneucons shall not be liable for any resulting loss, damage, or disruption.
d) Any fees, penalties, or charges owed to Pneucons at the time of suspension or termination shall become immediately due and payable. Pneucons reserves the right to deduct such amounts from any funds held in escrow or take legal action for recovery.
e) Upon termination of a User’s account, the following shall apply: i. All licenses and access rights granted under this Agreement shall immediately cease; ii. Any outstanding obligations of the User, including indemnification, confidentiality, and payment of dues, shall survive such termination; iii. Pneucons may, at its discretion, retain or delete data, content, and records associated with the terminated account in accordance with applicable data retention laws.
f) Users may voluntarily terminate their account by providing written notice to Pneucons. Termination shall not relieve the User from any liabilities or obligations incurred prior to such notice.
g) Pneucons implements a Strike Policy to ensure platform compliance and operational reliability. Strikes may be issued for, but are not limited to: i. Repeated failure by Sellers to dispatch orders within the declared timelines; ii. Cancellation of orders due to inaccurate listings or outdated inventory; iii. Failure to resolve Buyer disputes or honor warranty obligations; iv. Violation of pricing, MOQ, or product authenticity requirements; v. Any conduct detrimental to the integrity, trust, or operations of the Platform.
h) Accumulation of three (3) Strikes within a subscription cycle may result in temporary suspension, delisting, or permanent termination of the User account, along with forfeiture of any subscription fees or deposits paid. The decision of Pneucons in such matters shall be final and binding.

14. Governing Law, Jurisdiction, and Dispute Resolution
a) This Agreement shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.
b) Any disputes, controversies, or claims arising out of or in connection with this Agreement, including its existence, validity, interpretation, performance, breach, or termination, shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996.
c) The arbitration proceedings shall be conducted: i. In English language; ii. Under the Fast-Track Procedure rules as prescribed under Section 29B of the Arbitration and Conciliation Act, 1996; iii. By a sole arbitrator appointed by Pneucons.
d) The seat and venue of arbitration shall be Ahmedabad, Gujarat, India. The decision of the arbitrator shall be final and binding on the Parties.
e) Subject to the above, the courts in Ahmedabad, Gujarat shall have exclusive jurisdiction over any matters not subject to arbitration or for the purpose of interim relief, enforcement of arbitral awards, or any other ancillary matter.
f) Users agree that any claim or dispute arising from the use of the Platform must be raised within one (1) year from the date the cause of action arose. Failure to do so shall constitute a waiver of the claim.

15. Miscellaneous Provisions
a) Entire Agreement: This Agreement, along with all incorporated policies and additional terms, constitutes the entire understanding between the User and Pneucons and supersedes any prior or contemporaneous agreements, representations, or understandings, whether written or oral.
b) No Waiver: No failure or delay by Pneucons in exercising any right, power, or privilege under this Agreement shall operate as a waiver thereof, nor shall any single or partial exercise preclude any other or further exercise of such right.
c) Severability: If any provision of this Agreement is found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this Agreement and shall not affect the validity and enforceability of any remaining provisions.
d) Force Majeure: Pneucons shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, labor disputes, internet failures, or governmental action.
e) Assignment: Users may not assign or transfer their rights or obligations under this Agreement without prior written consent from Pneucons. Pneucons may freely assign this Agreement to any affiliate, successor, or acquirer.
f) Relationship of the Parties: Nothing in this Agreement shall be construed to create a partnership, joint venture, employment, or agency relationship between the User and Pneucons. No party shall have authority to bind the other in any manner whatsoever.
g) Communication: All communications under this Agreement shall be made electronically, including notices, disclosures, agreements, and updates, and shall be deemed effective upon dispatch to the User's registered email address or publication on the Platform.
h) Language: This Agreement and all related documents shall be drafted and interpreted exclusively in English.

16. Notices
a) Any legal or contractual notices required to be given under this Agreement shall be made in writing and delivered by email to the addresses specified below or through official publication on the Platform.
b) For notices to Pneucons: i. Email: info@pneucons.com ii. Registered Office: 639/14, Kapasia Bazaar, Kalupur, Ahmedabad – 380001, Gujarat, India
c) For notices to the User: To the email address or other contact details provided at the time of registration or as updated from time to time in the User’s account settings.
d) Notices shall be deemed received: i. On the date of dispatch if sent by email before 5:00 PM (IST) on a Business Day; ii. On the next Business Day if sent after 5:00 PM (IST) or on a non-Business Day.

17. Acceptance and Execution
a) By accessing or using the Platform in any capacity, the User confirms that they have read, understood, and agree to be bound by the terms of this Agreement.
b) This Agreement shall be deemed executed and enforceable electronically and shall not require any physical signature or stamp to be legally binding.
c) Continued use of the Platform following any updates or modifications to this Agreement shall constitute reaffirmation of the User’s acceptance.

18. Annexures
The following policies and provisions are incorporated within this Agreement and shall be treated as integral parts hereof, notwithstanding whether they appear as clauses or standalone references:
a) Privacy Policy b) Dispute Resolution Policy c) Refund and Cancellation Policy
d) Any other specific policies, operational terms, or process documents explicitly referenced within this Agreement shall be deemed annexed hereto.
Pneucons reserves the right to introduce or amend such annexures and policies from time to time. Any such updates shall be effective upon publication on the Platform.