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    Key Seller Terms & Conditions

    Key Seller Terms & Conditions

    Order Processing

    1. Dispatch Timeframe & Seller Obligation

    a) Each Seller must clearly specify the number of business days required to dispatch an order from their registered location against every SKU listed on Pneucons.

    b) Orders placed before 3 PM (IST) on a business day will be processed on the same day, notified to the Seller, and must be dispatched as per the Seller’s stated timeline.

    2. Delays in Order Dispatch & Consequences

    If a Seller fails to dispatch an order within the stated timeline, the following actions will apply:

    a) Buyer Accepts Delay

    • The Seller must immediately notify Pneucons of the reason for the delay.
    • Pneucons will communicate with the Buyer. If the Buyer agrees to the revised dispatch date, the Seller must commit to this new date.
    • If a Seller has more than two (2) delays per month, this will be considered Strike 1.

    b) Buyer Rejects Delay

    • If the Buyer does not accept the delay, Pneucons will cancel the order and refund the Buyer.
    • The Seller will receive Strike 1.
    • If this happens three (3) times in a subscription cycle, the Seller will be delisted from Pneucons, and their subscription fee will be forfeited without any refunds or returns.

    3. Errors in Pricing or Dispatch Terms

    If an order is placed due to the Seller’s failure to update pricing or dispatch timelines:

    • Seller Fulfills the Order – No penalty applies.
    • Seller Cancels the Order – The Seller receives Strike 1. After 3 such incidents, delisting and subscription forfeiture will apply.

    4. Three Strikes Policy

    • The Seller is allowed a maximum of three (3) strikes per subscription cycle for:
      • Failure to dispatch within the timeline leading to order cancellations.
      • Failure to fulfill orders due to pricing or dispatch errors.
    • After 3 strikes, the Seller will be permanently delisted with no refund or reinstatement.

    Store Management & SKU Listing

    1. Store Creation & Documentation Submission

    • Pneucons will create and manage the Seller’s online store within 30–45 working days after receiving all documentation:
      • Technical data sheets and specifications
      • High-quality product images
      • Compliance or certification documents (if applicable)

    2. Seller’s Authentication & Verification

    • Dealers/distributors/stockists must provide brand authorization documents.
    • Manufacturers must submit:
      • Trademark certificates, OR
      • Branding permission/licensing with CA-certified supporting documents.

    3. SKU Creation & Listing

    Pneucons handles SKU creation, optimization, and categorization.

    4. SKU Maintenance & Pricing Updates

    • Sellers must keep SKU details (price, dispatch, warranty, MOQ) updated.
    • Updates can be submitted via dashboard or email.

    5. Edits & Temporary Delisting

    SKUs under modification will be temporarily delisted until verified.

    6. SEO Disclaimer

    Sellers should allow 4–5 months for product rankings to improve.

    Shipping Policy

    1. Buyer’s Preferred Shipping Partner

    Sellers must try to use the Buyer’s preferred shipping/courier partner.

    2. Seller’s Shipping Obligations

    • Deliver to the nearest facility of the chosen courier partner.
    • Shipments are “To-Pay”; Buyer pays transport cost.

    3. Alternative Shipping

    • Sellers may list their preferred shippers, but Buyer’s choice prevails.
    • If unavailable, Seller’s shipper may be used after coordination via Pneucons.

    4. Freight Cost Reimbursement

    If Seller pays upfront, Pneucons ensures Buyer reimbursement before marking order complete.

    Returns & Cancellations

    1. No Returns Policy

    All sales are final. Seller is responsible for accuracy and quality.

    2. Transit Damage Resolution

    • Seller must:
      • Repair
      • Refurbish
      • Replace
    • All repair/replacement and logistics costs are borne by Seller.

    3. No Order Cancellations

    Orders cannot be canceled once placed. Buyer must follow claim process.

    4. Buyer Claim Window

    • Buyers have 2 working days post-delivery to raise claims.
    • Late claims are optional for Seller to entertain.

    Escrow/Nodal Account & Payments

    • Pneucons holds Buyer payments in RBI-compliant nodal accounts.
    • Pneucons collects on Seller’s behalf and settles payments on a D+2 basis.
    • Orders cannot be canceled once payment is made (except under dispute policy).

    Settlements

    1. Definition of D (Delivery)

    • Transport: Delivery to transport warehouse = D
    • Courier: Delivery to Buyer address = D

    2. Order Processing Post Payment

    Seller is notified only after full Buyer payment.

    3. Settlement Timeline

    • D+2 working days for Seller settlement.
    • Examples given for transport and courier deliveries.

    4. Settlement Hold for Disputes

    Claims within 2 days delay the settlement until resolved. Pneucons mediates the dispute.

    5. RBI Compliance

    • Nodal account funds are separate from company funds.
    • Pneucons earns platform fee only after Seller settlement.

    6. Weekend/Public Holiday Exception

    If D+2 is a holiday/weekend, payment occurs on the next working day.

    7. Marketplace Invoice Issuance

    Pneucons issues an invoice for each order, before 7th of the following month.

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